Subject: Tech Support Candidate - Vishal Bassi
From: Vishal Bassi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Mar 2021 06:27:51 -0500

| | Tech Support Test

Name | Vishal Bassi
E-mail | [email-masked]
Phone Number | (011) 8076474500
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Civil lines, Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Optimal Transnational pvt. ltd | Sr.TSR | Jan2021 | 27k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check Internet connection and speed
Check if typed the correct address i.e www.ndtv.com

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go To Setting Section in the Mobile
Enable Bluetooth option
Choose and Sync the speakers with the Mobile Bluetooth

What according to you makes you a good candidate for customer service or technical support job?

Opening the call with a smile
Greeting
Active listening To Customers Queries
Reassuring
Provide Resolution

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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