Subject: Tech Support Candidate - Atul Yadav
From: Atul Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Mar 2021 06:12:42 -0500

| | Tech Support Test

Name | Atul Yadav
E-mail | [email-masked]
Phone Number | (+91) 8840372391
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Techmahindra | Csa | Sep 2020 | 21500
Previous Employer 1 | Gauri construction | Electrical engineer | Jan 2019 | 16000
Previous Employer 2 | Aone competition zone | Teacher | July 2016 | 9000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Look for error code/ reason on screen

Check internet connection.

If error of any kind like proxy setting or connection setting should be fixed through control pannel.run diaognistic.

Problem persist restart  ( boot) computer.

Reconnect internet connection again.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open bluetooth on mobile, start speaker with blootooth enabled function, now phone will search the bluetooth device,once connection is paired the speaker is connected to phone

What according to you makes you a good candidate for customer service or technical support job?

The best thing one have to do is to understand concern of customer properly .paitence is the key to achieve customer satisfaction. Empathise the customer according to situation.
Customer centric approach along with sound knowledge of the product or domain is one of the necessary quality one must have. One should always try to resolve every concern of the customer which he/ she raise during conversation. A happy customer is the ultimate reward of the good customer support candidate.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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