Subject: Tech Support Candidate - Ruchi Acharya
From: Ruchi Acharya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Mar 2021 05:39:44 -0500

| | Tech Support Test

Name | Ruchi Acharya
E-mail | [email-masked]
Phone Number | (0) 9365327062
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector -120
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | Sr. Customer Support | N/A | 29700
Previous Employer 1 | Inficare Technologies Pvt Ltd | Php developer | 20 th may 2020 | 26075
Previous Employer 2 | Avantika Innovations Pvt ltd | Web Developer | 15 th may 2019 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all, I'll check whether internet is working fine or not.
Next I'll check this problem is only with this particular domain or all.
Next, I'll clear cache and history from the the browser that I'm using.
Also I'll try to open this website using another browser.
I hope this problem will resolve using these steps.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Bluetooth on phone
2. Remove any USB connectors on Bluetooth speakers
3 . Once we switch on Bluetooth on phone we will get a list of available devices to pair
4. We can directly connect by tapping on the name of our Bluetooth device

What according to you makes you a good candidate for customer service or technical support job?

1. Understanding the customer query carefully and act accordingly with proper facts.
2. I do have technical knowledge as I have already worked in technical field for 3 years.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |