Subject: Tech Support Candidate - Ujjwal Sharma
From: Ujjwal Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Mar 2021 05:06:28 -0500

| | Tech Support Test

Name | Ujjwal Sharma
E-mail | [email-masked]
Phone Number | (+91) 9690933317
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Saharanpur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will first clear the Save Cache file and cookies in the browser and then check its settings etc. If this website is still not accessible, then I will clear the store Cache file and data in the browser application.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all I will open the Bluetooth of my mobile and I will also turn on the Bluetooth connectivity of the device that I want to connect with it, then I will search that device from my phone and Pair after selecting it from the truth.
What according to you makes you a good candidate for customer service or technical support job? | First of all, to provide a good customer service and technical support, we should be expert in understanding the problems and finding solutions.
On a scale of 1 - 5 please rate your fluency in spoken English | 1

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