Subject: Tech Support Candidate - Suraj .
From: Suraj . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Mar 2021 05:02:55 -0500

| | Tech Support Test

Name | Suraj .
E-mail | [email-masked]
Phone Number | (+91) 8619749764
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector 49
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | No | | |
Previous Employer 1 | Vayam info solutions pvt ltd | Technical support engineer | 15 May 2020 | 10000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First i check my lan connection to make sure it's not unplugged or breaks. Then i check my system is it connected or not to the Internet. If it's connected and still not getting response from a particular site maybe the server is down of this site.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Setp 1. Turn on the bluetooth speaker or my phone bluetooth.
Setp 2. Scan in my device. If the name of my bluetooth speaker appears then click on that and click on connect.

What according to you makes you a good candidate for customer service or technical support job? | Being a technical support person  my main motive is to resolve the query of the customer. And the customer satisfaction is the top most priority for me.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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