Subject: Tech Support Candidate - Aman Kumar
From: Aman Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Mar 2021 04:50:31 -0500

| | Tech Support Test

Name | Aman Kumar
E-mail | [email-masked]
Phone Number | (91) 7048955007
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Chat advisor | 15 days | 21
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Please check if your lan is connected to your computer.

Please open other browser on your system to check oy that browser is not working or all are not working

Clear your search history

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Please switch on the bluetooth option in your mobile phone

Please turn on your speaker.

Now pair them and then they get connected

What according to you makes you a good candidate for customer service or technical support job?

I am very hard working and open to new learning aspects

I have good soft skills so I can convince customers

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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