Subject: Tech Support Candidate - Daniel Katalayi
From: Daniel Katalayi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Mar 2021 03:26:49 -0500

| | Tech Support Test

Name | Daniel Katalayi
E-mail | [email-masked]
Phone Number | (+91) 9686300993
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Currently I’m living in Bangalore but I can relocate as soon as requested
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SM Academy | French teacher | Still working | Consolidated
Previous Employer 1 | Sprinklr | French expert/ quality analyst | 25th may 2020 | 35000/ month
Previous Employer 2 | CGI | French trainer | 23th January 2020 | 30000/ month

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Well. First of all I have to refresh the page, if the   issue persists, I will check if I am my device is still connected to the Internet. In case it was the interest issue, I will have to solve the Internet problem before going forward.

But in case it is the device problem, I will troubleshoot to find out what issues I am facing and fix it. Then I will send a message to window or to Microsoft about the situation.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

To connect a Bluetooth device:
first I have to check  for the speaker Bluetooth name availability on my mobile phone, then proceed by pairing the speaker with my mobile phone. Once paired the speaker will inform me that it is paired, then I can use the device.

What according to you makes you a good candidate for customer service or technical support job? | In fact, I’m confident, honest, hard working person and I can get along with all kind of clients  very well and help them professionally by understanding and solving issues they facing with their device.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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