Subject: Tech Support Candidate - VIKAS BADGOTI
From: VIKAS BADGOTI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Mar 2021 03:25:40 -0500

| | Tech Support Test

Name | VIKAS BADGOTI
E-mail | [email-masked]
Phone Number | (+91) 8882541244
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater Noida sector 01
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix Daksh Pvt Ltd | Tech support | 11/2020 | 20000
Previous Employer 1 | System support | Team leader | 08/2020 | 28000
Previous Employer 2 | Sofocle technology Pvt Ltd | Trainee software engineer | 11/2019 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Initially,I will check out my internet connection.if internet connection is working properly then I will check out my website input, and then I will clear chache and cookies and refresh the page.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I will check out that Wheather both the devices are charged or not,if not charged thn plug thm untill chaged enough to work. second, pairing connection will be done btw both the devices,will play music and enjoy the moment.
What according to you makes you a good candidate for customer service or technical support job? | 1) Loyalty,humble,kind,, pleasant, ability to influence others to work, cooperation, liveliness,takes initiative,power of expression.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |