Subject: Tech Support Candidate - Ashwani Dubey
From: Ashwani Dubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Mar 2021 02:59:19 -0500

| | Tech Support Test

Name | Ashwani Dubey
E-mail | [email-masked]
Phone Number | (91) 8840472631
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Varanasi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HTIS Pvt Ltd | Network Engineer | working | 2.6
Previous Employer 1 | SBS pvt ltd | Coordinator Mis | 26 Dec 2020 | 2.4
Previous Employer 2 | Ardom pvt ltd | Engineer | Aug 2017 | 2.1

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all check Physical port connection like LAN port,LAN cable .
Internet Service check of ISP .
And after that open Browser and clean up history .
And After that open what is my IP address . if Show IP than open www.ndtv.com

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)power on Bluetooth Speaker.
2) Open Bluetooth facility on phone
3) Check & pair Device

What according to you makes you a good candidate for customer service or technical support job?

I know that how to satisfied to Customer.
Customer needs to closed issue as given device.
If you can solve and talk with positive way & keep patience with politely .
Than you can win in your job.

On a scale of 1 - 5 please rate your fluency in spoken English | 2

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