Subject: Tech Support Candidate - Gaurav Gupta
From: Gaurav Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Mar 2021 01:56:42 -0500

| | Tech Support Test

Name | Gaurav Gupta
E-mail | [email-masked]
Phone Number | (80770) 66996
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Customer Representative | Currently Working | 35,000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First, i will open new tab and will try to open other website, to check if the problem only persist with this website or with other as well.

2. If other sites are working properly, i will launch another browser to open the site

Also will clear all the cache and cookies

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the settings refresh and search for all new available devices along with that, keep on pressing the main power button in your Bluetooth continuously.
Select your Bluetooth device in your mobile phone and your device is connected.

What according to you makes you a good candidate for customer service or technical support job? | I can develop and maintain customer relationship. I also work to understand the needs of each customer. I can handle large volume of Emails on a day-to-day basis with a sense of calm and good ethics.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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