Subject: New Reply Received - THE TRIP Live disappeared from iPad
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 02 Mar 2021 06:30:40 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  THE TRIP Live disappeared from iPad  Ticket comment <div>Hi Pritish,
</div>
<div>
<br>
</div>
<div>Burn 2 Shine Personal Training </div>
<div>
<br>
</div>
<div>Cheers</div>
<div>Dallas Blacklaw<br>
<br>
<div dir="ltr">Sent from my iPhone</div>
<div dir="ltr">
<br>
<blockquote></blockquote>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 2 Mar 2021, at 4:27 pm, Les Mills International &lt;[email-masked]&gt; wrote:<br>
<br>

</div>
<blockquote>
<div dir="ltr">
<div style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif; font-size:13px">
<div style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif; font-size:13px">
<div dir="ltr">Hi Kathryn,</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Thank you for reaching out to us. </div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Could you please confirm the Virtual username of the club as I am unable to verify any details via HIIT Cycle Beats QLD?</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Once we have the correct Virtual Username we would be able to investigate this further.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Thank you for your cooperation. </div>
<div dir="ltr">​</div>
<div dir="ltr">Best Regards,</div>
<div dir="ltr">Pritish</div>
<div dir="ltr">Customer Services</div>
<div dir="ltr">Les Mills Virtual App<br>
<br>
Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4336" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4336</a>
</div>
<div dir="ltr">
<div>
<br>
</div>
</div>
<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Tue, 2 Mar at 5:59 PM <span class="separator">
, Kathryn Tighe &lt;[email-masked]&gt; wrote:
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 11pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)">
Hi Les Mills,</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 11pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)">
<br>
</div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 11pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)">
THE TRIP live releases 6-15 have dropped off the iPad at HIIT Cycle Beats QLD. Could you please investigate as to why this has happened and ensure these are re-downloaded ASAP? The virtual releases are still there, but the live releases have disappeared. I
 have cc'd in Dallas who is the club owner. Please ensure Dallas is cc'd into all correspondence. </div>
<div>
<div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 11pt; color: rgb(0, 0, 0)">
<br>
</div>
<div id="Signature">
<div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div></div>
<div id="divtagdefaultwrapper" dir="ltr" style="">
<font style='color: rgb(0, 0, 0); font-family: wf_segoe-ui_normal, "Segoe UI", "Segoe WP", Tahoma, Arial, sans-serif, EmojiFont, "Apple Color Emoji", "Segoe UI Emoji", NotoColorEmoji, "Segoe UI Symbol", "Android Emoji", EmojiSymbols; font-size: 15px'><font color="black" style=""><font><span style="font-size:13.3333px">Kind
 regards,</span></font></font></font><span style='font-family: wf_segoe-ui_normal, "Segoe UI", "Segoe WP", Tahoma, Arial, sans-serif, EmojiFont, "Apple Color Emoji", "Segoe UI Emoji", NotoColorEmoji, "Segoe UI Symbol", "Android Emoji", EmojiSymbols; font-size: 15px; color: rgb(33, 33, 33)'></span><span style='font-family:wf_segoe-ui_normal,"Segoe UI","Segoe WP",Tahoma,Arial,sans-serif,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols; font-size:15px'></span><span style='font-family:wf_segoe-ui_normal,"Segoe UI","Segoe WP",Tahoma,Arial,sans-serif,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols; font-size:15px'></span>
<div style="">
<font color="black" style=""><font color="black" style=""><font><font color="#212121" style=""><span style="font-size:10pt; font-size:10pt"></span></font></font></font></font>
<div style="margin-top:14pt; margin-bottom:14pt">
<font color="black" style=""><font color="black" style=""><font style="">
<div style="color: rgb(33, 33, 33); font-family: verdana, helvetica, sans-serif, serif, EmojiFont">
<span id="ms-rterangepaste-start" style="font-size:13.3333px"></span><font style=""><font color="black" style=""><font style="">
<div style="color: rgb(33, 33, 33); font-family: verdana, helvetica, sans-serif, serif, EmojiFont">
<font style="text-align: start; background-color: rgb(255, 255, 255)"><font color="black" style=""><font style="">
<div style="font-size:13.3333px; margin:0px; font-family:verdana,helvetica,sans-serif,serif,EmojiFont">
<strong style="font-family:arial,helvetica,sans-serif; widows:1"><span style="margin:0px; font-size:8pt; font-family:arial,helvetica,sans-serif,serif,EmojiFont">Kathryn Tighe </span></strong><span style="margin: 0px; font-size: 7.5pt; color: gray; widows: 1"><span style="margin:0px; font-size:8pt">|<b> Business
 Partnership Manager QLD &amp; TAS</b></span><br>
<span style="margin:0px; font-size:8pt">Les Mills Asia Pacific | [email-masked]</span></span><span style="margin:0px; font-size:7.5pt; widows:1"><br>
</span><span style="margin: 0px; font-size: 8pt; color: gray; widows: 1">PO Box 3998 Manuka ACT 2603 AUSTRALIA</span><span style="margin:0px; font-size:7.5pt; widows:1"><br>
</span><span style="margin: 0px; font-size: 7.5pt; color: gray; widows: 1"><span style="margin:0px; font-size:8pt">L: 02 6215 8121 | M: 0432 220 792 | </span><span style="margin: 0px; color: rgb(0, 90, 149)"><span style="margin:0px"><span style="margin:0px"><span style="margin: 0px; color: blue"><span style="margin: 0px; font-size: 8pt; color: rgb(226, 197, 1)"><a href="http://www.lesmills.com.au/" target="_blank" rel="noreferrer" style="margin: 0px; color: rgb(0, 90, 149)"><span style="margin: 0px; color: rgb(0, 0, 0)">www.lesmills.com.au</span></a>  </span></span></span></span></span></span>
</div>
<div style="font-size:13.3333px; margin:0px; font-family:verdana,helvetica,sans-serif,serif,EmojiFont">
<span style="margin: 0px; font-size: 7.5pt; color: gray; widows: 1"><span style="margin: 0px; color: rgb(0, 90, 149)"><span style="margin:0px"><span style="margin:0px"><span style="margin: 0px; color: blue"><span style="margin: 0px; font-size: 8pt; color: rgb(226, 197, 1)"><br>
</span></span></span></span></span></span>
</div>
<div style="font-size:13.3333px; margin:0px; font-family:verdana,helvetica,sans-serif,serif,EmojiFont">
<span style="margin: 0px; font-size: 7.5pt; color: gray; widows: 1"><span style="margin: 0px; color: rgb(0, 90, 149)"><span style="margin:0px"><span style="margin:0px"><span style="margin: 0px; color: blue"><span style="margin: 0px; font-size: 8pt; color: rgb(226, 197, 1)"><u style=""><font color="#000000" style="font-family: Arial, Helvetica, sans-serif, serif, EmojiFont; font-size: 16px; widows: 2; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)"><span style="background-color: rgb(255, 255, 0)">Get
 your 2021 Workshop Calendar</span><span style="background-color: rgb(255, 255, 0)"> </span></font><font color="#0c64c0" style="font-family: Arial, Helvetica, sans-serif, serif, EmojiFont; font-size: 16px; widows: 2; background-color: rgb(255, 255, 255)"><span style="margin: 0px; background-color: rgb(255, 255, 0); color: rgb(12, 100, 192)"><b><a href="https://www.lesmills.com.au/calendar/AUS-2021" target="_blank" rel="noreferrer" title="https://www.lesmills.com.au/calendar/AUS-2021" style="margin:0px"><span style="color: rgb(12, 100, 192)">here!</span></a></b></span></font></u><br>
</span></span></span></span></span></span>
</div>
<div style="font-size:13.3333px; margin:0px; font-family:verdana,helvetica,sans-serif,serif,EmojiFont">
<span style="margin: 0px; font-size: 7.5pt; color: gray; widows: 1"><span style="margin: 0px; color: rgb(0, 90, 149)"><span style="margin:0px"><span style="margin:0px"><span style="margin: 0px; color: blue"><span style="margin: 0px; font-size: 8pt; color: rgb(226, 197, 1)"><u style=""><font color="#0c64c0" style="font-family: Arial, Helvetica, sans-serif, serif, EmojiFont; font-size: 16px; widows: 2; background-color: rgb(255, 255, 255)"><span style="margin: 0px; background-color: rgb(255, 255, 0); color: rgb(12, 100, 192)"><br>
</span></font></u></span></span></span></span></span></span>
</div>
<div style="font-size:13.3333px; margin:0px; font-family:verdana,helvetica,sans-serif,serif,EmojiFont">
<span style="margin: 0px; font-size: 7.5pt; color: gray; widows: 1"><span style="margin: 0px; color: rgb(0, 90, 149)"><span style="margin:0px"><span style="margin:0px"><span style="margin: 0px; color: blue"><span style="margin: 0px; font-size: 8pt; color: rgb(226, 197, 1)"><u style=""><font color="#0c64c0" style="font-family: Arial, Helvetica, sans-serif, serif, EmojiFont; font-size: 16px; widows: 2; background-color: rgb(255, 255, 255)"><span style="margin: 0px; background-color: rgb(255, 255, 0); color: rgb(12, 100, 192)">
<div style="margin: 0px; font-size: 12pt; font-family: Calibri, Arial, Helvetica, sans-serif, serif, EmojiFont; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)">
<span dir="ltr" style="margin: 0px; font-size: 15px; line-height: 26.88px; color: black; background-color: rgb(255, 255, 255)"><b><span style="margin: 0px; color: rgb(12, 100, 192)"><a href="https://www.lesmills.com.au/equipment/smart-tech" target="_blank" rel="noreferrer" title="https://www.lesmills.com.au/equipment/smart-tech" style="margin: 0px; color: rgb(0, 120, 212)"><span style="margin: 0px; color: rgb(12, 100, 192)">S</span></a></span><span style="margin: 0px; font-size: 16px; color: rgb(12, 100, 192)"><span style="margin: 0px; color: rgb(200, 38, 19)"><a href="https://www.lesmills.com.au/equipment/smart-tech" target="_blank" rel="noreferrer" title="https://www.lesmills.com.au/equipment/smart-tech" style="margin: 0px; color: rgb(0, 120, 212)"><span style="color: rgb(12, 100, 192)">MART
 TECH - Fitness Engineered </span></a></span></span></b></span>
<div dir="ltr" style="margin: 0px; font-size: 15px; line-height: 26.88px; color: black; background-color: rgb(255, 255, 255)">
<span style="margin: 0px; color: rgb(23, 78, 134)"><b><a href="https://www.lesmills.com.au/virtual" target="_blank" rel="noreferrer" title="https://www.lesmills.com.au/virtual" style="margin: 0px; color: rgb(0, 120, 212)"><span style="color: rgb(12, 100, 192)">LES
 MILLS VIRTUAL - The Future is Virtual</span></a></b></span> </div>
<div dir="ltr" style="margin: 0px; font-size: 15px; line-height: 26.88px; color: black; background-color: rgb(255, 255, 255)">
<div style='margin: 0px; font-size: 10pt; line-height: 22.4px; font-family: "Century Gothic", sans-serif, serif, EmojiFont; background-color: white'>
<span style="margin:0px">
<div style='margin-top:0px; margin-bottom:0px; font-size:16px; font-family:Calibri,Helvetica,sans-serif,EmojiFont,"Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols; line-height:26.88px'>
<span style="margin: 0px; font-size: 8pt; line-height: 17.92px; font-family: Arial, sans-serif, serif, EmojiFont; color: rgb(0, 111, 201); background-color: rgb(253, 253, 253)"><b><font><b><font><span style="margin: 0px; font-size: 16px; line-height: 26.88px; background-color: white"><span style="margin: 0px; color: rgb(94, 50, 124)"><span style="margin: 0px; color: rgb(12, 100, 192)"><a href="https://www.lesmills.com.au/online-imt" target="_blank" rel="noreferrer" title="https://www.lesmills.com.au/online-imt" style="margin: 0px; color: rgb(0, 120, 212)">ONLINE
 Initial Module Training (OIMT) Registration Information</a></span></span></span></font></b></font></b></span>
</div>
</span>
</div>
</div>
</div>
<div style="margin: 0px; font-size: 15px; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)">
<div style="margin:0px; font-size:12pt; font-family:Calibri,Arial,Helvetica,sans-serif,serif,EmojiFont">
<br>
</div>
</div>
</span></font></u></span></span></span></span></span></span>
</div>
<div style="font-size:13.3333px; margin:0px; font-family:verdana,helvetica,sans-serif,serif,EmojiFont">
<span style="margin: 0px; font-size: 7.5pt; color: gray; widows: 1"><span style="margin: 0px; color: rgb(0, 90, 149)"><span style="margin:0px"><span style="margin:0px"><span style="margin: 0px; color: blue"><span style="margin: 0px; font-size: 8pt; color: rgb(226, 197, 1)">
<div style="margin: 0px; font-size: 12pt; font-family: Calibri, Helvetica, sans-serif; color: rgb(0, 0, 0); widows: 2; background-color: rgb(255, 255, 255)">
<b style='font-family: "Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif, serif, EmojiFont; font-size: 12px; background-color: rgb(255, 255, 255)'>
<div style='margin:0px; font-family:"Segoe UI",sans-serif; box-sizing:border-box'>
<span style="margin:0px; font-size:10pt">
<div style='margin:0px; font-size:14px; font-family:"Segoe UI",system-ui,"Apple Color Emoji","Segoe UI Emoji",sans-serif; box-sizing:border-box'>
<span style="margin:0px; font-size:11pt; font-family:Calibri,Helvetica,sans-serif">
<div style="margin:0px"><b style='background-color: rgb(255, 255, 255); font-family: "Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif, serif, EmojiFont; font-size: 12px'><span style='margin:0px; font-size:10.5pt; line-height:17px; font-family:"Segoe UI","Segoe UI_MSFontService",sans-serif,serif,EmojiFont'><b style='background-color: rgb(255, 255, 255); font-size: 12px; font-family: "Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif, serif, EmojiFont'>
<div style="margin: 0px; font-weight: 400; font-size: 12pt; font-family: Calibri, Helvetica, sans-serif, serif, EmojiFont; background-color: white">
<div style="margin: 0px; font-size: 12pt; background-color: rgb(255, 255, 255)"><b style='font-family: "Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif, serif, EmojiFont; font-size: 12px; background-color: rgb(255, 255, 255)'>
<div style='margin:0px; font-family:"Segoe UI",sans-serif,serif,EmojiFont; box-sizing:border-box'>
<span style="margin:0px; font-size:10pt">
<div style='margin:0px; font-size:14px; font-family:"Segoe UI",system-ui,"Apple Color Emoji","Segoe UI Emoji",sans-serif,serif,EmojiFont; box-sizing:border-box'>
<span style="margin:0px; font-size:11pt; font-family:Calibri,Helvetica,sans-serif,serif,EmojiFont">
<div style="margin:0px">
<div style="margin:0px 0cm 10.6667px; line-height:15.6933px; font-family:Calibri,sans-serif,serif,EmojiFont">
<img class="EmojiInsert" style="max-width:100%" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODY2ODUwMDksImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.nZ_qzEriZgG3IqcBhVj2-ufYnNUIsYulLWuirfc-eLA"><br>
</div>
</div>
</span>
</div>
</span>
</div>
</b></div>
</div>
</b></span></b></div>
</span>
</div>
</span>
</div>
</b>
</div>
<div style="margin: 0px; font-size: 12pt; font-family: Calibri, Helvetica, sans-serif; color: rgb(0, 0, 0); widows: 2; background-color: rgb(255, 255, 255)">
<span style="color: rgb(0, 0, 0); font-family: Calibri, Arial, Helvetica, sans-serif, serif, EmojiFont; font-size: 8pt">The contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly
 prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.</span><br>
</div>
</span></span></span></span></span></span>
</div>
</font></font></font>
</div>
</font></font></font>
</div>
</font></font></font><font color="black" style=""><font color="black" style=""><font><span style="color: rgb(127, 127, 127); font-family: Arial, Helvetica, sans-serif, serif, EmojiFont; font-size: x-small; background-color: rgb(253, 253, 253)"></span></font></font></font>
</div>
<font color="black" style=""><font color="black" style=""><font></font></font></font>
</div>
</div>
</div>
</div>
</div>
</span>
</blockquote>
</div>
</div>

</div>
</div>
</blockquote>

</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4336