Subject: New Reply Received - GFX Virtual extension request after cancellation
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 02 Mar 2021 06:21:11 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  GFX Virtual extension request after cancellation  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi Pritish,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Thanks for your response, it just that the club has scheduled class at 10AM today.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">I just made a new opp and closed win, added pairing keys and updated the digital entitlements.
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Now checking with the club if it worked.</span></div>
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<div class="MsoNormal">Healthiest Regards,</div>
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<b><span lang="EN-AU" style='font-size:7.5pt;font-family:"Arial",sans-serif;color:black'>Maryan Ting (</span></b><b><span lang="EN-US" style='font-size:7.5pt;font-family:"Arial",sans-serif;color:black'>She/Her)
</span></b><span lang="EN-AU" style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'>| Operations Manager<br>
Les Mills Middle East | India | Africa | </span><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-AU" style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#0563C1'>[email-masked]</span></a><span lang="EN-US" style='font-size:7.5pt;font-family:"Arial",sans-serif;color:black'><br>
</span><span lang="EN-AU" style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'>Tel +971 4 5808466  | Mob +971 526072542 |
</span><a href="http://www.lesmills.com/ae" rel="noreferrer"><span lang="EN-AU" style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#0563C1'>www.lesmills.com/ae</span></a><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#002060'> |
</span><a href="https://www.lesmills.com/in/" rel="noreferrer"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#0563C1'>https://www.lesmills.com/in/</span></a>
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<div>From:<span lang="EN-US"> Les Mills International &lt;[email-masked]&gt;
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<b>Sent:</b> Tuesday, 02 March 2021 10:13 AM<br>
<b>To:</b> Maryan Ting &lt;[email-masked]&gt;<br>
<b>Cc:</b> Nate Garven &lt;[email-masked]&gt;; Charlotte Jansen &lt;[email-masked]&gt;; Mehul Shah &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: GFX Virtual extension request after cancellation</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Maryan,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Thank you for reaching out to us. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Allow me to check this further with the Level 2 team and get back to you. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>​Thank you for your patience and understanding. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Best Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Pritish</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Customer Services</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4338" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4338</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On Tue, 2 Mar at 6:24 PM
<span class="separator">, Maryan Ting &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Team,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Just want to reach out to ask how can I extend a cancelled Virtual Program?</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>GFX have requested to Cancel their Virtual RPM &amp; Virtual Trip and end date was 28 February.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>They emailed Glen and would like to extend till end of April.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>SF:
<a href="https://lesmills.my.salesforce.com/0011a00000Y6mSG" rel="noreferrer">https://lesmills.my.salesforce.com/0011a00000Y6mSG</a>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>The created save cancellation opportunity has been closed lost, I was thinking to create a new opportunity and update digital entitlements.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>If I do that are they able to get the updates and digital entitlements using the same user id?</span></div>
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<span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:black'><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span><span style="color:black">
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Healthiest Regards,</span></div>
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<b><span lang="EN-AU" style='font-size:7.5pt;font-family:"Arial",sans-serif;color:black'>Maryan Ting (</span></b><b><span lang="EN-US" style='font-size:7.5pt;font-family:"Arial",sans-serif;color:black'>She/Her)
</span></b><span lang="EN-AU" style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'>| Operations Manager<br>
Les Mills Middle East | India | Africa | </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-AU" style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#0563C1'>[email-masked]</span></a></span><span lang="EN-US" style='font-size:7.5pt;font-family:"Arial",sans-serif;color:black'><br>
</span><span lang="EN-AU" style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'>Tel +971 4 5808466  | Mob +971 526072542 |
</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><a href="http://www.lesmills.com/ae" rel="noreferrer"><span lang="EN-AU" style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#0563C1'>www.lesmills.com/ae</span></a></span><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#002060'>
 | </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><a href="https://www.lesmills.com/in/" rel="noreferrer"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#0563C1'>https://www.lesmills.com/in/</span></a>
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