Subject: Tech Support Candidate - Harvinder Singh
From: Harvinder Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Mar 2021 00:55:48 -0500

| | Tech Support Test

Name | Harvinder Singh
E-mail | [email-masked]
Phone Number | (+91) 7838003686
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Team Lead | NA | 35100
Previous Employer 1 | Q Conneqt Business Solutions | Team Lead | 20-Dec-2018 | 27000
Previous Employer 2 | Aegis Pvt Ltd | team Lead | 19-Feb-2018 | 21000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I need to Clear Cache and Cookies from the browser.
Then i will restart the system.
If i will not bel able to open that then i will ask the help from IT team

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Settings: Bluetooth: Press ON
Press On Button in Bluetooth
search for Nearest Bluetooth device in Phone and check the Name of Bluetooth Speaker name in Manual.

Then click on the name given in manual and showing on your phone screen.

What according to you makes you a good candidate for customer service or technical support job? | I am in Customer Service from last 5 Years and i know how to handle a team and how to manage a team to handle and give good customer services
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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