Subject: Tech Support Candidate - Deepak Singh Kunwar
From: Deepak Singh Kunwar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Mar 2021 00:03:40 -0500

| | Tech Support Test

Name | Deepak Singh Kunwar
E-mail | [email-masked]
Phone Number | (91) 9599816678
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Team computers Pvt Ltd | Team leader | Currently working | 38375
Previous Employer 1 | 3i Infotech | Senior Associate | Aug 2016 | 27500
Previous Employer 2 | Renovision Automation | Team Leader | July 2015 | 13000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will try to open the other website to cross check the internet connection . if other site is working try to clear the cookies and Temporary internet files from Internet explorer

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Press Power on button of the bluetooth speaker

2) If your speaker is not listed, press the button on your speaker that makes it discoverable.
3) check the list of Available devices in your Mobile phone
4) if the speaker Name is showing on your mobile screen, connect the same

What according to you makes you a good candidate for customer service or technical support job? | I have rich experience and expertise in the area of technical support that is required in this position."
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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