Subject: Tech Support Candidate - Prateek Bhaskar
From: Prateek Bhaskar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Mar 2021 23:18:22 -0500

| | Tech Support Test

Name | Prateek Bhaskar
E-mail | [email-masked]
Phone Number | (91) 9910271278
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater Noida West
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Gaming Technical Support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Spectrum Talent Mangement | Customer Support Executive | 27 August 2020 | 18,000/- in hand
Previous Employer 2 | Ienergizer | Customer Support Executive | 8 May 2016 | 16,300/- in hand

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Their might be sever down of the website due to maintenance work is going on the website. Else, Try to clear the Cache and Cookies and try to open the website again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings.

Tap the Bluetooth option.

Turn on Bluetooth.

A list of available devices will appear.

If your speaker is not listed, press the button on your speaker that makes it discoverable – it's often a button with a Bluetooth symbol on it.

What according to you makes you a good candidate for customer service or technical support job? | To provide the best solution to the customer to get their issue resolved
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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