Subject: Tech Support Candidate - Aradhya Rao
From: Aradhya Rao <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Mar 2021 23:03:22 -0500

| | Tech Support Test

Name | Aradhya Rao
E-mail | [email-masked]
Phone Number | (91) 7566961969
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Senior technical advisor | 15th April 21 | 35000
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly, I will check the network connection and ping the local dns if it is reachable or not . If its good then I will check my firewall connection if configured.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on Bluetooth and scan the available device and then select it for use.
What according to you makes you a good candidate for customer service or technical support job? | I have good communication and convincing skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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