Subject: Tech Support Candidate - PANDIT VIVEK KUMAR PANDEY
From: PANDIT VIVEK KUMAR PANDEY <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Mar 2021 14:12:42 -0500

| | Tech Support Test

Name | PANDIT VIVEK KUMAR PANDEY
E-mail | [email-masked]
Phone Number | (+91) 9755254864
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Sidhi (Madhya Pradesh)
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
Programing

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SIT group of institutions | Training and Placement officer Assistant professor | 31/12/2020 | 30000
Previous Employer 1 | CRM India Services Pvt LTD | Assistant manager customer care | 13/01/2018 | 20000
Previous Employer 2 | MPRDC | Computer Operator and technician | 04/01/2016 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check internet connectivity for my device, if I have proper internet connectivity, but I get error, then I do switched off my device for 2-3 min, and then switch on for removing cache, and forces the device to reload the program and web page in browser. It will resolve many basic problem. Before switched off device I will save my all necessary data. If problem is still continue then I will check the website is down for everybody or just for me. If website is down just for me I will check my firewall and search which type of error code I have and then run troubleshoot for resolve that error.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I will open my mobile screen and make sure Bluetooth is turned on and speaker Bluetooth is also turned on. Then I will check the active Bluetooth device list and search my Bluetooth speaker name in that list. I will select that device and when phone will connect with speaker it shows connected.
What according to you makes you a good candidate for customer service or technical support job? | I am technically strong because I am technically skilled and I understand the customer service also because I get experience in customer care sector. So according to my ability I can perform in both sector as per industry requirement, But I will more useful with technical team.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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