Subject: Tech Support Candidate - VINOTH Ravichandran
From: VINOTH Ravichandran <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Mar 2021 13:43:13 -0500

| | Tech Support Test

Name | VINOTH Ravichandran
E-mail | [email-masked]
Phone Number | (91) 7200262166
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | NCR
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Sccm, AD,Macfe

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Coforge | It assoc | Waiting |
Previous Employer 1 | Majorol | It engineer-L2 | Nov 15 |
Previous Employer 2 | Pression | It engineer | Oct 16 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First step: I will Ping this IP address
Second step:I will check with other systems if it’s work or not
Third step: I will check with other user account based
4. I will try to clear the catch us and temp file

Please list the steps to connect a Bluetooth speaker to your mobile phone. | In my phone go to settings option and open the Bluetooth and it’s show availability Device then I will click connect It will start at work
What according to you makes you a good candidate for customer service or technical support job? | I will just find a solution and shut out as soon as possible without any delay
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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