Subject: Tech Support Candidate - Sonakshi Gupta
From: Sonakshi Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Mar 2021 13:09:56 -0500

| | Tech Support Test

Name | Sonakshi Gupta
E-mail | [email-masked]
Phone Number | (91) 8126348843
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sector 75
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Moglix | Application support engineer | NA | 16500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Firstly I will check my Internet connection, may be due to network issue the website is not working
2. If problem still persist, then I will clear the cache memory then I will try again to open the website
3. If still website is not opening then I will connect with customer support to look into the issue and provide the resolution ASAP

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the speaker
2. Click on Bluetooth button
3. Open the Bluetooth of phone
4. Scan for all devices nearby
5. Select the option of Bluetooth speaker name
6. Device will be paired up with speaker
7. Bluetooth speaker connected with phone

What according to you makes you a good candidate for customer service or technical support job? | As I have been working on this profile for more than one year so my skills and experience will be helpful for the particular organisation to grow and would like to showcase my skills on better platforms
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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