Subject: Trainer Candidate - Pooja Gautam
From: Pooja Gautam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Mar 2021 13:01:59 -0500

| | Tech Support Test

Name | Pooja Gautam
E-mail | [email-masked]
Phone Number | (+91) 8377812005
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Flipkart | Learning nd development | NA | 33000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 1 month
Please briefly describe your work experience specifically in training? | I have total 1.7 years experience in training and development.Its quite good experience I have learned and conveyed soft skills,process training,ID training,content development etc.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | I have faced lots of challenges during my initial days because Its different environment but its challenging also. So the difficult situation is to train 250 candidates they are totally unknown about the process and they are not that much disciplined however eventually I managed the show and make each and every head able to understand about the process and org norms.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good is something that can be make customer happy about the existing service but great is to provide customer satisfaction till the service is provided.

What according to you makes you a good candidate for this position?

Had desired skill set that matches with company requirements,had competencies that will eventually help his/her to do the task.
Team player
Logical thinking

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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