Subject: Tech Support Candidate - Vagish Shukla
From: Vagish Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Mar 2021 12:12:01 -0500

| | Tech Support Test

Name | Vagish Shukla
E-mail | [email-masked]
Phone Number | (91) 9555510041
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dwarka More, New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - advance
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vbe Services | Sr. IT Manager | working | 53599
Previous Employer 1 | Afoserver Ltd. | TRC Head(GNR) | 31 Jan 2016 | 24590
Previous Employer 2 | Sirus(i) Ltd. | SA/NA | 30 May 2015 | 17800

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

As, i will perform following steps:
First I will check, PC will be properly connected or communicating to the wifi or LAN, if it is fine.
2- I will check browser up to date.
3- My final step will be to reset the Browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | I will peer to Bluetooth speaker with Mobile, therefore Inter PIN.
What according to you makes you a good candidate for customer service or technical support job? | A good candidate for Customer services or Technical Support, should be very good command on skills and communicator.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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