Subject: Tech Support Candidate - Monika Jain
From: Monika Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Mar 2021 11:32:13 -0500

| | Tech Support Test

Name | Monika Jain
E-mail | [email-masked]
Phone Number | (99111) 12017
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sector 5, vasundhara, Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Shreejee Enterprises | Centre Manager | 28/02/2020 | 26000
Previous Employer 2 | IMS digital pvt ltd | Production in charge | 01/04/2001 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First we will check internet connection. It is working or not.
Then after we will check about website. This website is existing or not. Is there any typing mistake.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First go to mobile setting. Switch-on the bluetooth. Click on pair new device. If bluetooth speak is on then it will be shown in available devices. Then select that device.

What according to you makes you a good candidate for customer service or technical support job?

From last 18 years I am in job. In my first job I was working as production in charge. It was order based company. According to receive order we manufactured online UPS, offline UPS and inverter. We also provided our services to customer.
In my second job I was in mobile service centre. Here I was working as centre manager / Engineer.Here we dealt 50- 100 customer daily. So I am use to handle customer in proper and efficient manner.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |