Subject: Tech Support Candidate - Malvika Gupta
From: Malvika Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Mar 2021 11:23:10 -0500

| | Tech Support Test

Name | Malvika Gupta
E-mail | [email-masked]
Phone Number | (+91) 9821429929
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jammu
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL | Associate | 2017 | 21000
Previous Employer 1 | MAZ digital | Hr generalist | 2018 | 34000
Previous Employer 2 | Krishana beverages | Sr. Hr executive | 2021 | 42000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will close the browser
Again open it , type www.ndtv.com
If again the error comes
Will see what the error says if its due to internet connectivity or some other reason then will resolve it .
And will open it as https:\www.ndtv.com

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings , turn on bluetooth for mobile phone .
2. long press the bluetooth button on speaker to switch it on .
3. Bluetooth list will appear in phone .Pair the devices .
4. Click on it .
5. Bluetooth connected

What according to you makes you a good candidate for customer service or technical support job? | I have good communication skills and the confidence to tackle with problems patiently and technically  .
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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