Subject: Tech Support Candidate - Pradeep Kumar
From: Pradeep Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Mar 2021 10:56:15 -0500

| | Tech Support Test

Name | Pradeep Kumar
E-mail | [email-masked]
Phone Number | (0120) 8178246435
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida 63
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Routing protocols

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Synapseindia outsourcing Pvt ltd | Network engineer | March | 35000
Previous Employer 1 | Bharatit sarvices ltd | Network engineer | Feb 2019 | 26000
Previous Employer 2 | Krisfo Infotech Pvt ltd | System engineer | 2018 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-Check system firwall
2-check LAN cable connectivity
3-check ip address and gateway
4-check DNS and dhcp

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open Bluetooth
Search Bluetooth name
Connect pair
Pair done
Bluetooth done
Connection stabilise

What according to you makes you a good candidate for customer service or technical support job?

I have good technical knowledge like routing protocols , switching, troubleshoot of network support software hardware etc
I give the full

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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