Subject: Tech Support Candidate - Navneet Saini
From: Navneet Saini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Mar 2021 10:27:52 -0500

| | Tech Support Test

Name | Navneet Saini
E-mail | [email-masked]
Phone Number | (91) 8439564977
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Azure,g suite,

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aaksh Education Services Limited | EUC Engineer | | 25
Previous Employer 1 | Locuz Entreprise Solution | System Engineer | 15/10/2020 | 21
Previous Employer 2 | Wipro | Engineer Network Management | 10/2017 | 18

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First check that the website is accessible in your network environment

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Bluetooth
Then search for the device
If it want pairing then pair it
Then connect

What according to you makes you a good candidate for customer service or technical support job? | Available anytime for the user support.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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