Subject: Tech Support Candidate - Kirti Garg
From: Kirti Garg <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Mar 2021 10:22:24 -0500

| | Tech Support Test

Name | Kirti Garg
E-mail | [email-masked]
Phone Number | (110093) 8750071920
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mandoli extension
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hindustan times | Customer service | Working | 18000
Previous Employer 1 | Oyo | GRE | 05-09-2020 | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If i am trying to open a website and at the same time i get an error while searching the same so i would refresh the page and make sure that cookies are enabled and after that if still the problem is same then I’ll make sure that browser is up to date or otherwise I’ll try with another browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | When i try to connect a Bluetooth i have to first ho to setting and tep the Bluetooth option then turn on Bluetooth after that a list of available devices will appear next is if your speaker is no listed press the button on your speaker that’s make discoverable
What according to you makes you a good candidate for customer service or technical support job? | It’s all about your attitude in addition to your academic qualification like you should be soft spoken, good listener problem solver, helpful, team builder and know how to engage the people well.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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