Subject: Tech Support Candidate - Vishvendra Singh
From: Vishvendra Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Mar 2021 10:21:12 -0500

| | Tech Support Test

Name | Vishvendra Singh
E-mail | [email-masked]
Phone Number | (+91) 8178462090
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Saket, Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Sr. Tech support advisor | | 31500
Previous Employer 1 | Magicpin | Associate | 04/11/2020 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1;- Refresh page
Step 2:- Check internet connectivity.
Step 3:- Check if the website works in the country and there are no restrictions.
Step 4:- Check opening another website.
Step 5:- Check if the browser is upto date.
Step 6:-  Restart browser.
Step 7:- Restart network router.
Step 8:- Check on another browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on bluetooth on the Phone.
Set the speaker to pairing mode.
Locate the speaker in the bluetooth list.
Select and connect.
Play media to confirm.

What according to you makes you a good candidate for customer service or technical support job? | Customer intercation and patience is the major part of Customer success along with a spice of product knowledge. I have hardcore experience in customer support over email, Phone and chat. Determination, establishing a connection while being an absolute proffessional makes me fit for such opportunities.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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