Subject: Tech Support Candidate - Arpan Tanwar
From: Arpan Tanwar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Mar 2021 10:15:40 -0500

| | Tech Support Test

Name | Arpan Tanwar
E-mail | [email-masked]
Phone Number | (+91) 7982697757
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Karawal Nagar, East Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Entab Infotech Pvt. Ltd | Technical Support Executive | 01/03/2021 | 15000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | 1. Check the internet connection or Internet Speed and Signal. 2. Sometimes due to Pop Blocked website will not open so first I allow the pop up. 3.Check whether the website is correctly typed without any space or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open Bluetooth of speaker.
2. Open my mobile Bluetooth
3. Search the Bluetooth of speaker in my phone and click to pair.
4. While pairing some times match key comes.
5 I will confirm the pass key and allow after that Bluetooth speaker get connected with my mobile.

What according to you makes you a good candidate for customer service or technical support job?

1. Communication Skills
2. Listen and understand client problem carefully.
3. Problem solver.
4. Good product knowledge.
5. Patience (Sometimes client get irritated and shout so we have to be patient so that we can listen the problem and try to deliver the best solution to client as soon as possible).

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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