Subject: Tech Support Candidate - Muskan Chauhan
From: Muskan Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Mar 2021 10:02:12 -0500

| | Tech Support Test

Name | Muskan Chauhan
E-mail | [email-masked]
Phone Number | (+91) 8595287769
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Oyo hotel & homes | GRE | September | 18
Previous Employer 1 | Ienergizer | CSE | May | 16
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Open a new tab and check to see if i can load another website if you can open another site, then the problem only happens with certain websites.
Many basic problems can be solved simply by restarting your device. This clear caches, and forces the devices to re-load the program or web page you may be having issue with.
Make sure that your internet connection is working properly.
Check if the website is down for everybody or just me.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Swipe down from the top of the screen.
2. Touch and hold Bluetooth.
3. Tap pair new device.
4. Tap the name of the Bluetooth device you want to pair with your device.
5. Follow any on screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | Customer first is a mantra for any organisation to succeed in its business. I follow this mantra. Being responsive with positive attitude, taking accountability and ownership, understanding customer issues as a partner and providing proactive cost effective and best solutions towards the problems before the customer realises would definitely differentiate you from others.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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