Subject: Tech Support Candidate - Arun Kumar Juyal Arun
From: Arun Kumar Juyal Arun <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Mar 2021 09:55:22 -0500

| | Tech Support Test

Name | Arun Kumar Juyal Arun
E-mail | [email-masked]
Phone Number | (120) 7017808607
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mamura
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ace Investors | Sales Executive | | 32500
Previous Employer 1 | Ienergizer | Sr Customer Care Executive | 12/03/2021 | 22500
Previous Employer 2 | Bank of America | Sr Team Member | 23/09/2016 | 42000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will first try to refresh the page, if it works fine then that's okay. If not I will check the internet connection and try to connect if not connected.

If internet is also connected and page didn't refresh, I will close the browser and enter the address again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open Bluetooth in mobile.
2. Open Bluetooth in the device.
3. Make the mobile Bluetooth discoverable.
4. Search for Bluetooth of speaker.
5. Connect the device to mobile phone.
6. Enter code if required, otherwise it's already paired.

What according to you makes you a good candidate for customer service or technical support job?

I'm believe in rapport building and being empathetic with customer.

My energy level is always high with great sense of ownership and problem solving approach.

These are the qualities which makes me a good candidate for customer service or technical support job.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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