Subject: Tech Support Candidate - Pawanesh Adhikari
From: Pawanesh Adhikari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Mar 2021 09:27:33 -0500

| | Tech Support Test

Name | Pawanesh Adhikari
E-mail | [email-masked]
Phone Number | (91) 9568006595
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 52 Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Office365, McAfee AV, DLP, DE

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Shivalik Bank | System Analyst | | 34000
Previous Employer 1 | HCL Infosystems Ltd | Senior Customer Engineer | 27-03-2017 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check is internet is accessible
2. Check IP address setting via ipconfig command
3. Ping DNS address or universal DNS server
4. Check network is reached to website via nslookup command.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to Bluetooth option
Click on add device
Search device and pair the device

What according to you makes you a good candidate for customer service or technical support job? | Carefully Listen customer problems. Should be empty with customer. Get RCA and Provide solution. Make document for future use. Provide suggestions to customer  if any.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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