Subject: Tech Support Candidate - Varun Sharma
From: Varun Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Mar 2021 09:25:10 -0500

| | Tech Support Test

Name | Varun Sharma
E-mail | [email-masked]
Phone Number | (91) 9896101075
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ambala
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Krupa knowledge store pvt ltd | Operations and sales manager | 30th oct 2020 | 50000
Previous Employer 1 | Eli India pvt ltd | Team leader | 19th dec 2014 | 20000
Previous Employer 2 | SARR freights | System admin | 31st dec 2013 | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Go to chrome settings and click on temp files and cooking and clean your temperory files and start browsing it

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to setting and select Bluetooth option
Open Bluetooth settings
Select your Bluetooth device and pair with mobile phone
Start using your Bluetooth device

What according to you makes you a good candidate for customer service or technical support job? | Knowledge and skills for customer problem solving
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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