Subject: Tech Support Candidate - Klintaf Stuad
From: Klintaf Stuad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Mar 2021 09:19:12 -0500

| | Tech Support Test

Name | Klintaf Stuad
E-mail | [email-masked]
Phone Number | (91) 8600133225
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Pune
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Unemployed | | |
Previous Employer 1 | Conduent | Transaction Processing Specialist | Aug 2020 | 39000
Previous Employer 2 | Tata Communications | Customer service executive | Jan 2018 | 35000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1. Close all existing browsers.
Step 2. Clear all cache data and browsing history from all browsers.
Step 3. Check the internet connections.
Step 4. Additionally open command prompt and ping the website ip address
Step 5. Try reopen the website with the complete https web address freshly.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1. Switch on the bluetooth speaker and make sure it is detectable
Step 2. Switch on bluetooth in mobile phone.
Step 3. Open bluetooth settings.
Step 4. Scan for available devices in range.
Step 5. Select the appropriate device by its name and pair it with the code.
Step 6. After the confirmation received as connected, start using it.

What according to you makes you a good candidate for customer service or technical support job?

Better understanding of the customer's problem or his requirements.
Clarity of service knowledge and confidence.
Readiness to assist the customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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