Subject: Tech Support Candidate - Serigne Ndiaye
From: Serigne Ndiaye <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Mar 2021 09:17:10 -0500

| | Tech Support Test

Name | Serigne Ndiaye
E-mail | [email-masked]
Phone Number | (221) 772258211
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector 93B
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Pulse secure | senior associate | 21 Jul 2020 | 87000
Previous Employer 2 | phronesis | French Associate | 26 Jun 2018 | 30000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First, I would identify the type of error I observed. If the problem is related to internet issues, I will re-start the modem or re-join the device connexionSecond, if the problem is related to access issues. I will check the firewall tolls management and enable access to the website (www.ndtv.com) If the problem continues, I would advise to wait after sometime whether the server is down or under maintenance from the admin side.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

In order to setup a proper connectivity between my mobile Phone and Bluetooth speaker,

First I will activate/ turn on the Bluetooth mode in my Mobile phone. Then I will go to the bluetooth setting to ensure my device (Mobile phone) is proper setup or connect to the Bluetooth speaker.

Then after that, I will click connect under the Bluetooth name listed in my network zone(Area).

What according to you makes you a good candidate for customer service or technical support job?

In order to be a good customer service or support engineer, I think it's important to know how to prioritise tasks as per urgency and needed, having a good capacity of analyse and attention to details.
Open to learn and execute them at the recommend sla/ time.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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