Subject: Tech Support Candidate - Deepanshu bhatnagar
From: Deepanshu bhatnagar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Mar 2021 09:08:47 -0500

| | Tech Support Test

Name | Deepanshu bhatnagar
E-mail | [email-masked]
Phone Number | (+91) 8923201241
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | kashipur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | wipro ltd | Desktop support L2 | still working | 15000
Previous Employer 1 | skynet infotech | Desktop support L2 | 31 dec 2019 | 10000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | first I will ask the user about error. if error show " site not reachable than I will check internet connectivity. if site is not opening than I suggest to user, change browser and I'll will clean the browser and run the site.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | speaker steps - turn on Bluetooth. mobile phone steps - go to setting - turn on Bluetooth - search Bluetooth speaker - connect with speaker Bluetooth name.
What according to you makes you a good candidate for customer service or technical support job? | yes. I have 4 year experience as a support engineer.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |