Subject: Tech Support Candidate - Tanya kapoor
From: Tanya kapoor <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Mar 2021 08:57:56 -0500

| | Tech Support Test

Name | Tanya kapoor
E-mail | [email-masked]
Phone Number | (93) 10776517
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | shahdara
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Excel

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | fresher | 0 | 0
Previous Employer 1 | NA | fresher | 0 | 0
Previous Employer 2 | NA | fresher | 0 | 0

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Likewise ,it has a general website Troubleshooting as
Firstly will Refresh the page, After that we will make sure JavaScript is enabled.
Then check and make sure the cookies are enabled.
Clear your cache and cookies.
Make sure your Web Browser is up to date.
Restart your Web Browser.
Try a different Web Browser.
After trying all these if you still having trouble with a Website, you can browse after sometime or Also you must have check your internet connection.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 .Swipe down from the top of the screen.
2. Touch and hold Bluetooth.
3. Tap Pair new device .If don't you find pair of new device ,check into available devices you have .or tap More .Refresh.
4. Tap the name of the bluetooth device you want to pair with your device.
5 .Follow any on- screen instructions.

What according to you makes you a good candidate for customer service or technical support job?

For Customer care you should have Agreeableness ,Tendency to be friendly , and try to Find and make Solutions for every problem of the customer. you should be decision making person
Or in Technical you have to know -how to directly solve the issues of the customers which they are having.You should have every knowledge about the technical terms and have solutions to solve the problems instantly.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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