Subject: Tech Support Candidate - Jai Kishan
From: Jai Kishan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Mar 2021 08:26:09 -0500

| | Tech Support Test

Name | Jai Kishan
E-mail | [email-masked]
Phone Number | (+91) 7988527607
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Chandigarh
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
SQL

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Associate technical support engineer | With in 60 | 13000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | Na | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will clear all the browsing history and then I will restart my browser. After sometime i will try to do fresh login with the same website. It works always.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open bluetooth on your mobile phone.
2. Start you bluetooth speaker and start searching for device which is ready to pair.
3. Now check in your mobile phone for the bluetooth speaker whichever you want to connect with.
4. Once paired your speaker is ready to play.

What according to you makes you a good candidate for customer service or technical support job?

Try to resolve issues which our clients are facing during their work without touching the SLA.

Always be calm while working with clients and ask for any other issue which clients are facing with the product.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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