Subject: Tech Support Candidate - vishwajeet kumar
From: vishwajeet kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Mar 2021 08:23:31 -0500

| | Tech Support Test

Name | vishwajeet kumar
E-mail | [email-masked]
Phone Number | (+91) 7428411642
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Munirka,New delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | concentrix ibm daksh pvt ltd | email advisor | still working | 35,000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | In order to troubleshoot the problem, first of all, i will check weather i am connected to the internet or not. Simultaneously, i will also check weather the given site has been blocked by the search engine or not. Once, the problem is detected i will try to fix it either by reconnecting to the network or by making the  necessary changes in the settings of the browser, i will also refresh  the pages and will restart the system if necessary.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

step 1- Activate the Bluetooth speaker.

step 2- Activate the Bluetooth of the mobile phone.

step 3- Search for the near available devices on the phone and select  the name of the Bluetooth speaker you want to connect with.

step 4- A notification may appear on the screen of the Bluetooth device seeking for the permission.

step 5- Click on the allow button in order to grant the permission to get connected to the device.

step 6- Mobile phone and speaker will be connected.

What according to you makes you a good candidate for customer service or technical support job? | As we know that  the customer service requires a very good command over the language and interpersonal skills along with problem solving aptitude. I have mastered all these competencies during my scholastic days and i have an experience of  approximately 3 years  of working in this field. During  my professional life i have exposed myself to a variety of situations in which these skills helped me  to figure out the customer's problems and to  suggest the best remedy for optimum customer satisfaction. Hence, my skills along with my proper experience makes me a good candidate for this post.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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