Subject: Tech Support Candidate - Sunil Sunil
From: Sunil Sunil <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Mar 2021 08:11:34 -0500

| | Tech Support Test

Name | Sunil Sunil
E-mail | [email-masked]
Phone Number | (91) 9620318720
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ernst and Young | Lead | |
Previous Employer 1 | Tesco | Senior | |
Previous Employer 2 | Na | Na | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check if other websites are opening, if yes then it’s a problem with the website.if no then
Check if WiFi is on laptop
Check if laptop is connected to WiFi
Restart if required.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on Bluetooth speaker and put it in paring mode
Search for the speaker under Bluetooth on your phone(make sure Bluetooth is on)
Select the speaker from the list
Connected

What according to you makes you a good candidate for customer service or technical support job? | A good listener and logical thinking
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |