Subject: Tech Support Candidate - Neelam sonkar
From: Neelam sonkar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Mar 2021 08:06:20 -0500

| | Tech Support Test

Name | Neelam sonkar
E-mail | [email-masked]
Phone Number | (+91) 7827863993
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon - sikandarpur
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Exceam India | Concierge ass. manager | NA | 43500
Previous Employer 1 | Relience smart Store | Asst.Store manager | Na | 30,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- Read error
2- Online connectivity
3- Resolution via help of online tools

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Turn on Bluetooth of both Mobile and speaker.
2- Search for speaker name on mobile device available list of Bluetooth
3- tap to connect
$- Prompt for pair then choose yes

What according to you makes you a good candidate for customer service or technical support job? | Good speaking skill with technical knowledge
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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