Subject: Tech Support Candidate - Pratiksha Rai
From: Pratiksha Rai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Mar 2021 07:58:22 -0500

| | Tech Support Test

Name | Pratiksha Rai
E-mail | [email-masked]
Phone Number | (+91) 9569168989
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 44
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | R4 Solutions | Technical Support Engineer | Present | 25320
Previous Employer 1 | Vayam Info Solutions | Technical Support Engineer | 15 May 2020 | 22000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If we get this kind of situation, then definitely first will try to put https and then try to search ,of it will not work then will check proxy settings .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swith on the speaker.
2. Switch on the Bluetooth in our phone.
3. Search for available Bluetooth network on phone.
4. Select the speaker Bluetooth network and hit connect.

What according to you makes you a good candidate for customer service or technical support job?

1. Our polite nature towards serving customer.
2. Proper opening and closing the calls,in we are texting  then should use proper vocabulary.
3. Try to resolve the customer issue as much as possible, if unable then also apologize and provide details accordingly.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |