Subject: Tech Support Candidate - Sanjay Kumar Mishra
From: Sanjay Kumar Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Mar 2021 07:58:22 -0500

| | Tech Support Test

Name | Sanjay Kumar Mishra
E-mail | [email-masked]
Phone Number | (110020) 8920226382
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Delhi, Okhla phase-2
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | transaction solutions international (india pvt ltd delhi) | Windows admin | 23third may 2020 | 41000
Previous Employer 1 | Inca Infotech | desktop Support Engineer | March 2010 | 6000
Previous Employer 2 | STJ ELECTRONICS PVT LTD | Network Engineer | Feb 2018 | 32000

In your past experience you have (select all that applies)

Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | first i will check wired ad wireless connection with system. After that I will check IP on the system and check browser after this process check date time on the system and check url, reset browser, trace www.ndtv.com website etc.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Enable bluetooth in phone. Enable bluetooth speaker in speaker. Searching bluetooth speaker in mobile and pearing with mobile, after that I will checked bluetooth speaker proper working or not etc.
What according to you makes you a good candidate for customer service or technical support job? | I think for Technical Support job, I should sure what I go doing and which service related issues are facing.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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