Subject: Tech Support Candidate - Mr Abhishek
From: Mr Abhishek <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Mar 2021 07:55:57 -0500

| | Tech Support Test

Name | Mr Abhishek
E-mail | [email-masked]
Phone Number | (+91) 8272850861
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Exchange Online, SPO, Team/SFB, Azure Ad connect.

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Support Engineer | 7/3/2021 | 60000
Previous Employer 1 | Vmak Research and Services PVT LTD | Technical support officer | 31/1/2019 | 34000
Previous Employer 2 | I Support Experts PVT Ltd | Technical Support Officer | 10/2/2018 | 22500

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I’ll try to restart the browser.
2. Check the website if it’s correct or not.
3. Reset the browser settings.
4. Clear history cache cookies of the browser.
5. Reset the browser.
6. Try the behaviour in different Browser.
7. Ping the website URL on CMD and check if website up and running.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the Bluetooth on my phone.
Also switch in the Bluetooth of speaker.
Select the Bluetooth name on my phone.
Pair the device.

What according to you makes you a good candidate for customer service or technical support job? | I am having 4 years of working experience of technical multiple roles. So I think I can use my knowledge and skills to troubleshoot customers issue.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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