Subject: Tech Support Candidate - Sarvesh kumar Shukla
From: Sarvesh kumar Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Mar 2021 07:53:26 -0500

| | Tech Support Test

Name | Sarvesh kumar Shukla
E-mail | [email-masked]
Phone Number | (05453) 8840402765
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
VoIP
Anyone

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tejas network | Network Engineer | | 25000/month
Previous Employer 1 | Genuine electric comp pvt ltd | Quality engineer | Oct 2016 | 20000/month
Previous Employer 2 | No | No | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all we will check our internet connection.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all we have on both device bluetooth media, and then seaching bluetooth device in mobile phone and paring the code of both device.
What according to you makes you a good candidate for customer service or technical support job? | Both customer and techinal service.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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