Subject: Tech Support Candidate - Ankur Verma
From: Ankur Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Mar 2021 07:45:54 -0500

| | Tech Support Test

Name | Ankur Verma
E-mail | [email-masked]
Phone Number | (+91) 9638828462
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok Nagar New delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Imsi | Desktop support Engineer | 20 April | 20000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of I suggest for check network icon ,then check network connection ,then check Ip address , then check ping ,then check telnet , then tracert .then go to network adaptor and check property for manually ip . Then check proxy .
That's all

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of on device blutooth and then on mobile blutooth,then sarch and pair device ,after pairing device rady for used .
What according to you makes you a good candidate for customer service or technical support job? | Customer support services . I have experience in customer support services .
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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