Subject: Tech Support Candidate - Suraj Singh
From: Suraj Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Mar 2021 07:39:05 -0500

| | Tech Support Test

Name | Suraj Singh
E-mail | [email-masked]
Phone Number | (7379085971) 7827895601
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | South Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
outlook

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | kerry indev logistics | North I.T head | | 22000
Previous Employer 1 | Value Point System | Senior Desktop Engineer | 25th March 2020 | 16000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all i will check the network connectivity after that i will check what is the error, according to this i will troubleshoot the problem.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all i will on the Bluetooth speaker and also mobile Bluetooth then i will search the Bluetooth speaker name in mobile and then i will click on it and connect it
What according to you makes you a good candidate for customer service or technical support job? | My English is good as enough as need and i am good in customer handling and technical job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |