Subject: Tech Support Candidate - Vasif Ali
From: Vasif Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Mar 2021 07:38:01 -0500

| | Tech Support Test

Name | Vasif Ali
E-mail | [email-masked]
Phone Number | (91) 9717012144
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 127
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Network 18 | Desktop support Engineer | N/A | 15000
Previous Employer 1 | Wipro | Desktop support Engineer | 31 October 2020 | 12000
Previous Employer 2 | Rhythm technology | Technical support | December 2018 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.check network connection
2.check domain name is right or not
3.comunicate with network and firewall team
4.Restart computer
5.check internet speed

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Check bluetooth is on or not
2.select bluetooth and on
3.reset phone settings

What according to you makes you a good candidate for customer service or technical support job? | Technical support
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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