Subject: Tech Support Candidate - Manish Kathpalia
From: Manish Kathpalia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Mar 2021 06:32:31 -0500

| | Tech Support Test

Name | Manish Kathpalia
E-mail | [email-masked]
Phone Number | (91) 9911437011
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Astreya Consultancy India Pvt Ltd | Technical Support Specialist | | 41648
Previous Employer 1 | Microland Limited | | |
Previous Employer 2 | Progressive Infovision Pvt Ltd | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 Restart My Device.
2 Make Sure the Internet Connection
3 Check if the Website is Down for Everybody or Just Me
4 Use a website down checker
5 Use a ping checker
6 Run step-by-step diagnostics
7 Conduct a Traceroute
8 Use network and website monitoring software

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 Go to settings

2 Tap the Bluetooth option

3 Turn on Bluetooth

4 A list of available devices will appear.

5 If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.

6 On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job? | "Customer First" is a mantra for any Organization to succeed in its business. I follow this mantra.  Being responsive with positive attitude, taking accountability & ownership, understanding Customer issues as a partner and providing proactive cost effective and best solutions towards the problems before the Customer realizes would definitely differentiate you from others.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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