Subject: Tech Support Candidate - Praful Mahajan
From: Praful Mahajan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Mar 2021 06:27:53 -0500

| | Tech Support Test

Name | Praful Mahajan
E-mail | [email-masked]
Phone Number | (9) 9999405777
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ramprastha Colony Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Digitech Pvt Ltd | Server support | Na | 28000 per month
Previous Employer 1 | Netconnect Pvt ltd | Data center engineer | 31st march 2020 | 25000 per month
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1 checking internet connectivity.
Step 2 checking system IP address
Step 3 firewall checking
Step 4

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on phone Bluetooth
Connection paring option phone to speaker
Now it's connected

What according to you makes you a good candidate for customer service or technical support job?

Yes I am good to heading the customer query's

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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