Subject: Tech Support Candidate - KRISHNA CHANDRA PANDEY
From: KRISHNA CHANDRA PANDEY <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Mar 2021 05:37:56 -0500

| | Tech Support Test

Name | KRISHNA CHANDRA PANDEY
E-mail | [email-masked]
Phone Number | (+91) 7007443875
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | noida sector 16
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | paytm | operations executive | 15-12-2019 | 20000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- First of all i will check whether my wi fi router is on then i will check whether am connected to it then if am connected to it i will open device mangaer and will look out for network adapter then i will uninstall them and will restart my computer
2- sometimes there may be problem in browser too so i will clean the cache memory and then i will try again to open the website

Please list the steps to connect a Bluetooth speaker to your mobile phone. | 1 - will on bluetooth in both mobile and speakers (will change mode) and then i will search for the devices and then i will pair my mobile bluetooth with speaker
What according to you makes you a good candidate for customer service or technical support job? | Patience, listening skills, communication skills, adherence to sop and the most importantly empathy
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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